AMELIA

$169.95

Color Black

Description

Amelia is a little more interesting than your average heel. Amelia combines an open side cutout with a delicate ankle strap and an elevated heel for a silhouette that feels modern, refined and easy to wear on repeat.

Details

Details

• Leather Upper
• Toe profile: Square
• Heel height: 60mm
• Details: Oiled Leather, open cutout detail, refined ankle strap.
• Designed in Melbourne

Care Instructions

• A soft, dry cloth after wear is all your leather needs day to day, with a conditioning treatment every six months to keep it supple. Over time, leather softens into a character uniquely yours. For more details, please review our Care Guide page.

Manufacturing

• Responsibly made in China
• Produced in a socially audited facility
• Our manufacturing partners comply with the BY WREN Code of Conduct"

Product Code

2607941043-BLACK-36

Size & Fit

This style has a standard fit

Delivery & Returns

Order Processing

We aim to dispatch all orders within 2–4 working days. Estimated delivery times begin from the date of dispatch and should be used as a guide only. Please note that these timeframes are indicative and may be subject to change.

Shipping

Australia

Free Shipping: For a limited time, enjoy complimentary shipping on all Australian orders placed at by-wren.com, in addition to our standard shipping policy.

Australian orders shipped via standard service, are estimated to arrive within 5 – 7 working days, depending on your location.

Under our standard shipping policy, complimentary shipping is available on orders over AU$100. A flat shipping and handling fee of AU$10 applies to orders under AU$100.

Express Delivery within Australia

Express Delivery is available for a $15 fee. Once your order has been dispatched, delivery is expected to occur within 1–3 business days, depending on your location.

Undeliverable or Uncollected Parcels

Please ensure that your delivery address is correct and that you are available to receive your parcel or collect it from the designated collection point if required.

If a parcel is returned to us because an incorrect or incomplete address was provided, delivery was unsuccessful, the parcel was refused, or it was not collected from the designated collection point within the required timeframe, the parcel will be returned to us at the customer’s expense.

If you request a refund for the returned parcel, the cost incurred to return the parcel to us will be deducted from your refund.

International Orders

New Zealand

New Zealand orders are sent via Australia Post service as standard parcels. To view Australia Post's international delivery timeframes, please visit this link. Please allow additional time for parcels to clear through customs and to arrive at specified addresses. Please note, during peak trading periods, timeframes for delivery may vary.

Orders shipped to New Zealand are estimated to arrive within 10–15 postal working days. A flat shipping and handling fee of AU$15 applies.

Please note that orders over NZ$200 will incur import taxes in New Zealand. Any customs duties, foreign taxes or additional fees are the responsibility of the customer.

To comply with Australian export regulations, we are required to declare the exact value of all items and identify them as dutiable “merchandise”. We are unable to mark an order as a “gift”, even when it is intended for a gift recipient.

Before placing your order, we recommend using the NZ Customs Duty Estimator to help avoid unexpected charges. For further information, please contact your local customs office.

Once your parcel arrives in New Zealand, it will be distributed by the local postal service. We are unable to deliver to New Zealand PO boxes. Please allow for potential delays if your order is selected for a customs inspection.

Other International Orders

We currently ship internationally to:

Canada
Hong Kong
Ireland
Japan
New Zealand
Singapore
South Korea
Taiwan
United Kingdom
United States

All international orders will incur a flat shipping and handling fee of AU$30.

Depending on your country of delivery and the value of your order, in addition to your delivery fee, you may be required to pay customs duties, import taxes, or other fees. These charges are determined by your local customs authority and are the responsibility of the customer.

As customs regulations and import thresholds vary by country and may change over time, we recommend checking your country's customs or border authority website, or using a customs duty estimator, before placing your order to help avoid unexpected charges.

If you're unsure whether duties or taxes may apply, please contact your local customs office for the most up-to-date information.

International orders are sent via Australia Post service as standard parcels. To view Australia Post's international delivery timeframes, please visit this link. Please allow additional time for parcels to clear through customs and to arrive at specified addresses. Please note, during peak trading periods, timeframes for delivery may vary.

Undeliverable or Uncollected International Parcels

Please ensure that your delivery address is correct and that you are available to receive your parcel or collect it from the designated collection point if required. Customers are also responsible for any applicable customs duties, taxes, or other import charges associated with their order.

If a parcel is returned to us because an incorrect or incomplete address was provided, the parcel was refused, applicable duties or taxes were not paid, or the parcel was not collected from the designated collection point within the required timeframe, the parcel will be returned to us at the customer’s expense.

If you request a refund for the returned parcel, the cost incurred to return the parcel to us will be deducted from your refund. Any original shipping charges, duties, taxes, or other applicable fees may also be non-refundable where applicable.

Tracking Your Order

To track an Australian order, contact the Australia Post Customer Care Centre on 13 11 18.

To track a New Zealand order, contact NZ Post on 0800 501 501.

If your order has not arrived within the estimated timeframe, please email our Customer Care team at customercare@by-wren.com . Include your tax invoice number, found in the top-left corner of your order confirmation email, so we can assist you promptly.

Insurance

BY WREN insures each purchase while it is in transit and until it is delivered to your nominated address.

A signature is required upon delivery, at which point responsibility for the order passes to you. If you have nominated another recipient, you accept that their signature, or a signature obtained at the nominated address, serves as confirmation of delivery and transfers responsibility for the order in the same way.

Returns

Free Returns

In addition to our standard returns policy, enjoy free returns on all Australian orders, placed on www.by-wren.com, for a limited time.

Returns Policy

In addition to your statutory rights, BY WREN accepts returns within 30 days of receiving an online order.

To be eligible for a return, items must be unworn, in their original condition and returned in their original packaging. Your original receipt is required as proof of purchase.

Please note that shipping costs for orders that have already been dispatched are non-refundable.

Items purchased from our retail partners, including Myer and THE ICONIC, must be returned directly through the original retailer and are subject to their respective returns policies. BY WREN is unable to process returns for products purchased outside by-wren.com.

International Returns

International return shipping costs are the responsibility of the customer. Customers returning items from outside Australia are required to arrange and pay for the return shipment to our returns address. Once your return request has been approved, our Customer Care Team will provide you with the return instructions.

Return Options

Your return options will depend on the type of item purchased:

Full-Price Items: Items purchased at full price, without a promotion or discount, may be returned online for an exchange or a refund equal to the purchase price of the returned item or items.

Promotional Items: Items purchased as part of a promotion, such as 20% off full-priced styles, may be returned online for an exchange where the required size is available, or a refund equal to the purchase price of the returned item or items.

Sale Items: Items purchased online at a clearance markdown price may be returned for an exchange where the required size is available, or a refund equal to the purchase price of the returned item or items.

Faulty Items: If you believe your item is faulty, please email our Customer Care team at customercare@by-wren.com to discuss the available options.

Returns Process

We are currently offering complimentary returns within 30 days of purchase for Australian orders placed at by-wren.com.

You may return your order for a different product of the same or greater value, or request a refund to your original payment method. Online returns can only be processed once the returned item or items have been received by our online team.

To begin a return, please email customercare@by-wren.com .

All returned items must:

Be returned in their original product packaging, with all tags and stickers attached.

Show no visible signs of wear or use.

Your Consumer Rights

This policy does not affect your rights under the Australian Consumer Law.

If a product has a major fault, you may choose a replacement or refund. If a product has a minor fault, we may choose to provide a complimentary repair instead of a replacement.

Further information is available from the Australian Competition and Consumer Commission.