We ship all orders with Australia Post from our Melbourne warehouse.

For orders within Australia, please allow 3–10 business days for delivery. International orders can take up to 20 business days, although delivery times may vary depending on your location.

Once your order has been dispatched, you'll receive a tracking number so you can follow its progress. We recommend keeping an eye on your Australia Post tracking updates, as the estimated delivery timeframes provided above are indicative only and may be affected by factors outside our control.

We ship to all addresses within Australia, as well as New Zealand and selected countries around the world.

For Australian deliveries, we offer both Standard and Express shipping options.

For more information about our shipping services, delivery timeframes, and returns, please visit our Shipping & Returns Policy page.

For a limited time, complimentary shipping is available on all Australian orders placed at by-wren.com. 

Under our standard shipping policy, Australian orders over AU$100 receive complimentary shipping. A flat AU$10 shipping and handling fee applies to orders under AU$100. 

Shipping to New Zealand is charged at a flat rate of AU$15. 

For more information about our shipping services, delivery timeframes, and returns, please visit our Shipping & Returns Policy page.

For a limited time, we're offering free returns for all Australian customers.

To start a return, both Australian and international customers must first contact our Customer Care Team. We'll review your request and provide you with the next steps and return instructions.

Please note: International return shipping costs are the responsibility of the customer. Customers returning items from outside Australia are required to arrange and pay for the return shipment to our returns address. Once your return request has been approved, our Customer Care Team will provide you with the return instructions.

For more information, please see our Shipping & Returns Policy page.

If you need to get in touch, you can contact our Customer Care Team via our Contact Us page or by sending us a message through our live chat.

Our shoes are true to European sizing. 

If you have a wider foot, we recommend sizing up for a more comfortable fit. If you have a narrower foot, sizing down will give you the best result. 

Should you have any questions about sizing or need help finding your best fit, please don't hesitate to reach out to us at customercare@by-wren.com

Read more in our Size Guide here

We currently accept credit card, Shop Pay, and Afterpay payments.

PayPal will also be available soon as an additional payment option.

For more information about our payment options and terms, please refer to our Payment Terms Policy.

Once you place your order, you'll receive an email confirmation along with further email updates to keep you informed of your order's progress.

As soon as your order has been dispatched, you'll receive another email containing your Australia Post tracking number. You can use this tracking number on the Australia Post tracking website to monitor your delivery.

If you created or logged into your customer account when placing your order, you can also log in at any time to view your order status, tracking information, and order history.

If you're unable to locate your tracking details or have any questions about your delivery, please don't hesitate to contact our Customer Care Team via our Contact Us page, and we'll be happy to assist.

You do not need to create a BY WREN Customer Profile to checkout.

You can complete your purchase using guest checkout if you prefer.

Once an order has been processed, BY WREN is unable to change, cancel or redirect it.

Please review your order and delivery details carefully before completing your purchase.

Your order confirmation should arrive within 15 minutes of placing your order.

If you haven’t received it, please check your spam or junk folder. For further assistance, contact our Customer Care team here.

Yes! We currently ship internationally to:

• Canada
• Hong Kong
• Ireland
• Japan
• New Zealand
• Singapore
• South Korea
• Taiwan
• United Kingdom
• United States

For information about international shipping costs, delivery timeframes, and available shipping services, please visit our Shipping & Returns Policy page.

Depending on your country of delivery and the value of your order, you may be required to pay customs duties, import taxes, or other fees. These charges are determined by your local customs authority and are the responsibility of the customer.

For orders shipped to New Zealand, orders with a value of over NZD $200 may be subject to import taxes and other applicable charges.

As customs regulations and import thresholds vary by country and may change over time, we recommend checking your country's customs or border authority website, or using a customs duty estimator, before placing your order to help avoid unexpected charges.

If you're unsure whether duties or taxes may apply, please contact your local customs office for the most up-to-date information.